Apr 01, 2020 Hello, When I use Microsoft Teams I cannot get the microphone or video to work. I have tried uninstalling and reinstalling. I have checked the privacy setting on my mac and Teams has not requested access there.
All of the requirements in the following sections apply to both the Microsoft Teams desktop app and the Teams Web app.
Hardware requirements for Teams on a Windows PC
| Component | Requirement |
|---|---|
| Computer and processor | Minimum 1.6 GHz (or higher) (32-bit or 64-bit). |
| Memory | 2.0 GB RAM |
| Hard disk | 3.0 GB of available disk space |
| Display | 1024 x 768 screen resolution |
| Graphics hardware | Minimum of 128 MB graphics memory |
| Operating system | Windows Server 2012 R2+, Windows 10, or Windows 8.1 in 32-bit and 64-bit. For the best experience, use the latest version of your operating system. |
| .NET version | Requires .NET 4.5 CLR or later |
| Video | USB 2.0 video camera |
| Devices | Standard laptop camera, microphone, and speakers |
| Video calls and meetings |
|
| Teams live events | If you are producing a Teams live events, we recommend using a computer that has a Core i5 Kaby Lake processor, 4.0 GB RAM (or higher) and hardware encoder. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders. |
Hardware requirements for Teams on a Mac
| Component | Requirement |
|---|---|
| Processor | Minimum Intel processor, Core 2 Duo or higher |
| Memory | 2.0 GB RAM |
| Hard disk | 1.5 GB of available disk space |
| Display | 1280 x 800 or higher resolution |
| Operating system | Mac OS X 10.11 El Capitan or later |
| Video | Compatible webcam |
| Voice | Compatible microphone and speakers, headset with microphone, or equivalent device |
| Video calls and meetings | For better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher).
|
Hardware requirements for Teams on Linux
| Component | Requirement |
|---|---|
| Computer and processor | Minimum 1.6 GHz (or higher) (32-bit or 64-bit). |
| Memory | 2.0 GB RAM |
| Hard disk | 3.0 GB of available disk space |
| Display | 1024 x 768 screen resolution |
| Graphics hardware | Minimum of 128 MB graphics memory |
| Operating system | Linux distribution capable of installing DEB or RPM. |
| Video | USB 2.0 video camera |
| Devices | Standard laptop camera, microphone, and speakers |
| Voice | Compatible microphone and speakers, headset with microphone, or equivalent device |
| Video calls and meetings |
|
| Supported Linux distributions | Ubuntu 16.04 LTS, 18.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8 |
Hardware requirements for Teams on mobile devices
You can use Teams on these mobile platforms:
Microsoft Teams App Not Working
Android: Compatible with Android phones and tablets.
Support is limited to the last four major versions of Android. When a new major version of Android is released, the new version and the previous three versions are officially supported.
iOS: Compatible with iPhone, iPad, and iPod touch.
Support is limited to the two most recent major versions of iOS. When a new major version of iOS is released, the new version of iOS and the previous version are officially supported.
For the best experience with Teams, use the latest version of iOS and Android.
Microsoft Teams Mic Not Working Mac Os
Hardware requirements for Teams in a Virtual Desktop Infrastructure (VDI) environment
See Teams for Virtualized Desktop Infrastructure for requirements for running Teams in a virtualized environment.